We would love to have you consign with us! Below you will find answers to our most common questions. Call 703.836.6468 or email (email@example.com) Mint Condition to schedule your appointment.
What Can I Consign?
We accept current women’s clothing, handbags, shoes and accessories less than two years old. Items must be in like-new (Mint!) condition, clean, free of stains and damage and in current season. Our best-sellers (and what we look for) include high end handbags, shoes and jewelry by Chanel, Céline, Hermés, Louis Vuitton, Christian Louboutin, Gucci, Fendi, YSL, and Prada, as well as all items by Tory Burch, Lilly Pulitzer, J. Crew, Milly, DVF, Marc Jacobs, Shoshanna, Joie, AG, Kate Spade and other brands sold at high end boutiques and stores like Cusp Neiman Marcus. To keep our clients happy and our store looking its best, we are very selective in what we take at your appointment. Please see the "Labels We Like" section for the full list of brands we do and do not accept.
Do I Need An Appointment To Consign?
Yes, if you have more than ten items and/or can not come in on Walk In Wednesday (see below) you will need an appointment to consign. Please call during business hours or email (firstname.lastname@example.org) anytime to schedule an appointment time. Due to high appointment demand and space restrictions, we recommend scheduling your appointment at least three weeks in advance. Appointment availability and processing times vary with the changing seasons and appointment demand.
To expedite processing time after your appointment, please fill out a Mint Condition Consignment Detail Form before you arrive. This is not required but is recommended.
Due to space limitations on our racks and very high appointment demand, we are unable to accommodate walk-in appointments other than on Walk In Wednesday (see below). It is not a matter of having time to look through your things when you walk in, but a matter of managing the hundreds of items we receive weekly, and the ability to process this inventory in a timely manner for those who reserve and wait for appointments. Thank you for your patience and understanding.
Can I Ship My Items To Mint Condition?
Yes! We receive shipments from New York, LA, San Francisco, Chicago and all over the country regularly! If you need to ship your items to us, please email us a brief description of what you plan to consign (email@example.com) or call us to discuss the items beforehand.
Our customer service team will get back to you within 48 hours and can assist you further. Please fill out a Mint Condition Consignment Detail Form to send with your shipment. If you are a first time consignor, you will also need to fill out and return a signed Mint Condition Consignment Contract. If there are items that we receive and cannot accept (due to stains, damage, style or odors), we will donate them to a local non-profit on your behalf.
What Is Walk In Wednesday?
If you have TEN or fewer items (TEN ITEMS OR FEWER ONLY, PLEASE!), please stop by on Walk In Wednesday from 11:30am to 6:00pm without an appointment. The best time to come is between the hours of 2pm and 4:30pm. Expect approximately a 20 minute wait time around lunch hours and after work.
Due to space limitations on our racks and very high appointment demand, we are unable to accommodate walk-in appointments other than on Walk In Wednesday. It is not a matter of having time to look through your things when you walk in, but a matter of managing the hundreds of items we receive weekly, and being able to process this inventory in a timely manner for those who reserve and wait for appointments. Thank you for your patience and understanding.
What Happens At My Appointment? How Long Does It Take?
During your appointment we will have you fill out our Consignment Contract and look around the store while we look through your items. We will decide which items we think will sell at our store and return any “no thank you” items to you at that time. This process usually takes less than 20 minutes.
A detailed item list will be emailed to you as soon as the items are priced and put on the floor. Please allow 7-10 business days for this step – possibly more time after season changes. Items are processed in the order in which they are received. We put new items on the floor as space becomes available on the racks, and we do not start your 90 day cycle until your items are out and for sale.
To expedite your processing time, please fill out a Mint Condition Consignment Detail Form prior to your appointment. Here you can list item details, pricing information and requests. This is not required but is recommended.
How Does Mint Condition Consignment Work?
Mint Condition operates on a 50/50, 90-day consignment agreement. When items sell, you receive half of their selling price in your account. If an item hasn’t sold within its first 60 days it is reduced by 40% in price. If any item has not sold after 90 days it will expire, become property of Mint Condition and will be sold or donated. As such, tax deduction forms are available.
You are always welcome to retrieve any unsold items before the 90 day expiration date; however, un-retrieved expired items will be sold or donated at our discretion and not credited to your account. This policy ensures regular turnover, competitive prices and the best shopping and consigning experience for our customers and clients.
It is your responsibility to keep track of your expiration date. Your expiration date will be included on your item list, as well as in the email you receive after your appointment. Mint Condition is not responsible for and is unable to credit your account for items sold or donated after they have expired.
Click the link to view the full Mint Condition Consignment Contract.
How Do I Get Paid?
You are welcome to stop in, call or email Mint Condition at any time to inquire about your account balance or request a check. A $1.00 per check fee will be issued for each check printed in-store, and a $1.75 per check fee will be issued for each check mailed. There is no charge to use your balance as store credit at any time. If you don’t check in with us, the balance of your account (greater than $25) will automatically be sent to you at the end of the month in which your 90-day consignment cycle ended. Amounts of $25 or less can be used as store credit.
How Does Mint Condition Price Items?
Mint Condition will price items on a case by case basis at approximately 1/3 of their retail value,* taking into account item style, condition (items new with tags, unworn and/or from our best selling designers are priced higher), name brand, past in-store popularity (popular items are priced higher), etc.
If you have a price in mind for any item, please let us know during your appointment or include a note on your Mint Condition Consignment Detail Form before you arrive. If you are unhappy with a price you see on your item list, please respond via email or phone right away regarding an adjustment. We are always happy to discuss pricing requests and, in most cases, make adjustments accordingly.
*Our goal is always for our consignors to be as successful as possible so we strive to price items where they are most likely to sell, and to sell before the item is reduced in price. We keep data on the price points at which different items and designers sell, and we also do research to see what similar items are selling for at other online consignment stores. This can be higher than or less than 1/3 of an item's retail price.
How Do I Know If My Items Sold?
NEW! Check your account using our Consignor Login feature here! NOTE: If you are a first time user you will need to email us to have your account activated. You will receive an activation email within 24 hours containing a username and password. If you have any trouble with Consignor Login please email us.
You will not receive an update every time an item sells; however, your account is updated online every few hours and we are happy to answer any questions you may have via phone or email during business hours.
If you don’t check in with us, the balance of your account (greater than $15) will automatically be sent to you at the end of the month in which your 90-day consignment cycle ends. Amounts of $15 or less can be used as store credit at any time.
What Season Are You Taking?
Spring and summer items are consigned February through August. Fall and winter items are consigned September through January.
What About Theft & Unpredicted Damage?
Shoplifting is an unfortunate and disappointing reality in the retail world. We are careful, trustworthy and equipped with security cameras. Despite our best efforts, THEFT STILL OCCURS. Additionally, items may be damaged when customers try them on. We are not liable for fire, theft or unpredicted damage. All merchandise is left at your own risk. By signing our contract and leaving your items in our possession, you are agreeing that Mint Condition will not credit you or your account for missing or accidentally damaged items.
Other Helpful Information:
Please click the following link to view and/or print the full Mint Condition Consignment Contract.
Please click the following link to print the Mint Condition Consignment Detail Form to list item details and pricing information. Filling out the Consignment Detail Form can serve as a record for you and also expedite processing of your order.
Mint Condition generally can not display or store boxes or dust bags for consigned shoes. Please keep your shoe boxes and dust bags if you wish to retrieve unsold shoes. (Exceptions include but are not limited to boxes for Christian Louboutin, Chanel, Gucci, Prada and Jimmy Choo).
Thank you for visiting the new Mint Condition website! We hope you enjoy the new features.
Use the top navigation menu to shop (see categories in the dropdown column) and for more information about consigning with us and the labels we take. You can shop by brand by typing anything into the search bar located front and center on every page.
If you are a consignor you can also check your account balance and details in the Consignor Login area.